What Good Leaders Notice
Before we can make good decisions, we have to understand what is actually happening. Those are not always the same thing.
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People Remember How You Treated Them
A birthday away from home, a Holiday Inn eight hours from anywhere, and two people behind a front desk who decided to do something about it.
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Stop Looking for Better Answers. Start Asking Better Questions.
Most leaders are expected to have answers. Experience has taught me that some of the best leadership begins with a question instead.